ARound for home services
Home services businesses lose most of their work before anybody quotes for it. The call comes while you are under a sink or on a roof, it rings out, and the customer rings the next name on the list — and because a missed call leaves no trace, nobody ever learns how much it cost. ARound captures the enquiry, replies while the customer is still deciding, chases the estimate that went quiet, and asks for the review afterwards. You decide which of those it may do on its own.
What usually gets in the way
The work itself is done with both hands, away from a desk, often somewhere with poor signal. Every part of winning the next job — answering, quoting, chasing, asking for the review — competes directly with doing the job you are already being paid for. That is not a discipline problem and it does not respond to being organised harder.
What owners in this trade need to keep track of
How fast enquiries are answered and how many are missed entirely, because those two decide how much work you get offered. Then the estimate close rate: a business winning one quote in three has a very different problem from one winning one in ten, and the fixes have nothing in common.
The estimate that goes quiet
Most quotes that are never accepted are also never declined. The customer meant to reply, life happened, and a single follow-up would have settled it either way. Chasing feels awkward and is the highest-return five minutes in the business, which is exactly why it belongs to something that does it every time rather than when it comes to mind.
Seasonal and weather-driven demand
Storms, cold snaps and heatwaves produce a week of demand that arrives all at once and goes to whoever answers first. Being ready for that — knowing it is coming, having something to send — is worth more than any amount of ordinary advertising in the quiet months.
What ARound does for you here
Lead intake
Summarize and triage a new lead fast.
Estimate follow-up
Prepare follow-up for open estimates so deals don't go cold.
Storm outreach plan
Recommend an outreach plan after a storm.
Missed-call recovery
Recover missed calls before they become lost jobs.
Review request
Prepare a review request for completed jobs.
Common questions
How fast should a plumber or electrician reply to an enquiry?
Within minutes if at all possible. Customers ringing about a broken thing are ringing several businesses, and the order of replies usually decides who gets the job.
What should happen to calls missed while on a job?
They should be captured and answered by text quickly, because a missed call is an enquiry that already happened rather than an event that did not.
How many quotes should a home services business win?
It varies by trade and pricing, but knowing your own rate matters more than the benchmark — it tells you whether to work on pricing or on lead quality.
Is it worth following up on an old quote?
Yes. Most unaccepted quotes were never actually declined, and one follow-up converts a surprising share of them either way, which is useful even when the answer is no.
How do I get more reviews when customers are not on site?
Ask by message shortly after the job, with a direct link. The window where they clearly remember being pleased is short and closes within a day or two.
Should I advertise in the quiet season?
Usually less than people think. Being ready for the weather-driven surge tends to return more than spending the same money into a month when nobody is looking.
What is the first thing to fix?
Count your missed calls for a month. It is the cheapest measurement in the business and it usually settles what to do next on its own.